Voice AI systems can sometimes mishear or mix up details, like confusing order...

https://mega-wiki.win/index.php/How_Do_I_Test_a_Voice_Agent_with_Real_Phone_Line_Audio_and_Noise%3F

Voice AI systems can sometimes mishear or mix up details, like confusing order B3172 with B3712. Using identifier readback helps confirm key info before moving on, while success-response confirmations make sure the AI and customer are on the same page