Voice AI can mishear or misinterpret, leading to wrong answers that frustrate...

https://extra-wiki.win/index.php/Does_Lowering_Temperature_Actually_Reduce_Hallucinations_in_Support_Calls%3F

Voice AI can mishear or misinterpret, leading to wrong answers that frustrate customers. A practical way to catch errors early is using “readbacks” — having the system repeat order IDs for confirmation before proceeding