Mobile AI voice agents let customers explain issues naturally, skip rigid IVR...

https://www.bookmarking-online.win/mobile-ai-voice-agents-let-customers-explain-issues-in-plain-speech-skip-ivr

Mobile AI voice agents let customers explain issues naturally, skip rigid IVR menus, and get answers without typing into a chatbot. Grand View Research valued the conversational AI market at $10.19B in 2023. Teams still need clear handoffs to people.