AI voice agents are changing phone support by cutting down end-to-end latency,...

https://front-wiki.win/index.php/Is_It_Better_to_Resolve_70%25_and_Handoff_Cleanly_or_Aim_for_80%25_in_Contact_Center_Voice_AI%3F

AI voice agents are changing phone support by cutting down end-to-end latency, so callers get faster responses. They also use turn detection to know exactly when a person starts and stops talking